Customer Service Associates
Remote (work from home)
Amazon is seeking a number of home-based Customer Service Associates for its virtual customer service center.
Associates provide excellent customer support, troubleshooting issues that customers may have via phone, chat and email.
Shipping and Delivery Support (SDS) is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within the EU.
It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfilment Centers (FC), carrier hubs, and customers. The SDS agent exemplifies the Amazon Customer Service goal to be Earth’s most customer-centric company, by solving driver and customer problems appearing throughout all delivery experiences.
This unique role handles customer and driver contacts through different communication channels including phone, email, and chat.
Who we're looking for
Amazon is seeking articulate, strategic applicants with a desire to work directly with both customers and drivers, to make sure packages are delivered on time.
Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.
How to apply
Follow the link to Amazon's application page; please mention that you saw the role on myworkhive.com (thank you!)